Well here is the final word on my experience with Overstock.com. I'm going to do my best to keep it short.
Overstock.com did what they said they were going to do. They kept in touch, they called me I didn't have to call them. I got emails from their social media customer care representative telling me they were on top of it from day one.
I must say I have had problems with other products delivered via an internet purchase. Let me just say. NONE OF THEM can TOP the level of service and turn around time from problem to resolution not once but twice and you know what it took less than seven days!
When Overstock.com representative realized the product giving her problems for the second time around was no longer in stock, they replaced it with a more expensive product at no charge to me! Not even the shipping.
Overstock.com even sent me two shipping labels to send BACK the bad product that we originally got. So now that we know the new MP3 player works we are sending them back to Overstock.com as soon as possible.
Imani is happy and glad that this is over and happy that I stepped in.
My last thought on this is this. Service is important to me. I can go anywhere and buy music players, household items and the like but what I cannot do is get the level of service I got from Overstock.com anywhere.
I know you guys think I am being paid to say this, I'm really not. I can go to any retailer physically and not be treated with any courtesy, kindness and appreciation for my business. This was an absolute treat for me.
Thank you once again for the prompt response to my child's silent pleas. Lol you all were great!
I remember moving to Camden, Arkansas after having lived in Atlanta, Georgia for like 15 years. It was the hardest decision I ever had to make leaving the city that I loved so much to make a start fresh in a place I knew nothing about. A city girl moving to the country to live in the sticks. Well what I was not aware of back then when I sadly left a four bedroom house with an office, my dog Johnson, and drove my very pregnant ass to Bearden, Arkansas with my Uncle Isaac assisting and my Dad driving a van with what I could fit in there was that I called my situation. Let me explain that. Whenever I would get stressed out about the traffic from driving through Buckhead to get to GA 400 to get to my office in Alpharetta, I would literally be sitting in traffic sometimes two hours saying over and over "If I could just get to the woods I would just sit there and live in the sticks and trees be near my dad. I can't stand this traffic" Oh yeah I did that.
I can remember meeting KJ's dad when I would visit my dad in Bearden, Arkansas when I was about 15. He had the most beautiful dark eyes and the longest eyelashes. I felt something back then that I always carried after my time with him. I always wondered where he was, so each time I would call home or visit, I would ask. So I knew when he got married, when his daughter was born, when he went to the Navy, went overseas. 18 years of thinking about this person and literally run into him in Walmart checking him out not KNOWING it was him. We chatted during a tornado and it was my brother that came in saying you don't remember who this is? I had no idea. But I had been calling him, speaking that time and space I would see him again. Now mind you he ran out the door just as shocked but he confided later he ALWAYS asked how I was for years. I found out later as well that he went to college in Atlanta and lived in the same apartment complex I did at the SAME TIME and when I moved to Macon for a minute he was there literally around the corner at his mom's house the entire time I was living there. I didn't know. What I DO know was that I asked about him all the time. So when I moved here to Camden, Arkansas they made me take a driver's test to get my license from Georgia transferred to Arkansas. So I had to get the book, read it and take the dang test. Lovely. I kept that book and read it daily for like three months. Always knowing if I took it I would fail. I hate tests me with my IQ? I hate em. One day it came to me I woke up looked at the ceiling and heard with peace "Go take it today you will pass." I did. Took the thing in five minutes I literally flew through it. I said I would pass it I did. Simple right? This weekend I had an epiphany,(trust me I am going somewhere with this) I have created my situation. All of it. Right down to where my business is, my situation with Kevin, my big brother friend, all of it. But I am learning something else as well. That even in my creating there is a wisdom within me that I am learning to listen to the most. For guidance. My life is changing this very moment. I wanted to work a marathon this weekend to make some money to get last minute gifts this weekend on one of my online jobs, and found out through no fault of my own that I was deactivated from a program I have worked for four years! Funny I was not upset, I was not confused or anything. What I heard within myself was this "It's time your marathon this weekend is to prepare for what is here already. Get ready NOW" Not in words but thought. I brought this change I did it. I KNOW that I must make the moves now because something is coming that I called and I need to be prepared. So that has been what I have been focusing on all weekend long and no doubt I will be working on in to the new year. What am I saying to you? Listen to yourself, look for the signs, they are everywhere and if you are not listening you need to be. Sit still you will hear yourself deep within your thoughts telling you no go here, do this or that. So now I am blessed with more time and basically have been stagnant holding on to something that was not progressive only allowing me to waste time. Get ready to sit still and hear yourself talk to yourself. That's called meditation, prayer, talking to God, your higher self. Sometimes they come in spurts, or thought, or words, or from someone else. It's all you and you will NEVER steer you wrong. This is a photo of me with a thought manifested. Kevin would say over and over "I always wanted a son." For two years. Well here he is. Kevin Jr. Listen...just listen
This songwriting deal can be a challenge as life wears on you daily. I know that to be a fact because sometimes I don't want to write at all. I just want to veg out and do nothing all day long or just work on my projects at hand rather than be productive and give life to the thoughts in my head that in the past have become songs. So when Mikod told me he was having a writer's block and he was just going to have to get through it I understood. Because I have been there and I know what that is like. What he didn't say was that he was not going to do it. So I backed off gave him his space and decided that I would keep moving anyways til he got ready to move. This guy is so talented he did my whole first album with me. So it was a lot of fun and we are good friend besides. But let me tell you about Monyea another really good friend of mine that I have learned a lot from him when we were on tour about being a parent and taking care of things to make sure that the family was taken care of and that you had money left over after the tour was over. He really was the one that gave me the heads up on a lot of things before they occurred. Shoot I have known this guy longer than three of my children have been alive. Not only that but my cute dog Johnson was a gift from Monyea who we miss very much. So I'm online yesterday checking my twitter account and Monyea literally at that second that I log in told me "hey we doing an album or what?" "Uh yeah!" We had been missing each other for sometime via phone and email but Twitter has proven to work for me once again. I responded in record time and in seconds he was calling me while he was doing sound check for someone! We talked and here is the plan. He will send me five new songs that I will write to and arrange each week. I will make my trek to Atlanta by the end of January early February. How bout this he is so silly. He says "I will make sure that you get them by tomorrow if I don't get drunk tonite!" But what I know is this...what he says he will do in terms of music he does and has the track record in the music industry. I'm nervous but I am ready. In this Paradigm Shift I am learning to be still but in my stillness I am learning to deliberately create. This is a new experience understanding that I am living in the life that I am creating. Ah yes. I will say this, I said I would do another album. I'm going to go here. No budget, just my word and my talent and my thoughts. I have no label backing me. No plane I am going to catch to meet my producer at the label to sign a major deal with a massive cash advance to live lavishly and hire the latest people to work with. I am no doubt going to start pinching back and saving to have gas money to DRIVE to Atlanta and make arrangements to have the kids at my dads for the time I am gone, and crash at a friend's house to get the first few songs done. While I am there I will no doubt shop at Walmart to buy groceries to eat in instead of eating out at Sylvia's or something like that. No I won't have the money for that Just enough to get there, lay the tracks down with vocals, eat cheaply and come back. That's it. Won't be any champagne bottles popped, just me Y've Kemp, and Monyea and Mikod working to get this project done. Really the celebration has begun because I am happy that I am here to get the next project done. Yeah you thought I forgot about it right? No no no. It's still moving forward. More details on details to come. Welcome to my fold my friend Monyea.......Lovechild Productions.
I am going to keep this sweet and short and to the point since its early morning here. Overstock.com sent Imani another mp3 player just like they said they would. I think it actually came sooner than I would have expected BUT I was happy none the less with how fast they were able to deliver on what we were told by Jason. Well Imani was happy until she got ready to use it and it never turned on nor did it ever light up. It just remained this tiny little black box. So by this time Mamma is a bit perturbed since I feel like something needs to be done now for my child who works hard for her money and now her face is so long I could have picked it up with a spatula. I felt so bad for her. So I did what I could. I started singing like a canary on Twitter and Facebook about how the Memorex product sucks and how Overstock.com delivered BUT they sent another product that was no good. Mmmm ok so you know what I am thinking? I am thinking that are ALL their products like that? They look nice online and then the minute that you get what you paid for you find out that you have a lemon? I was really feeling that way and my next step was to just have them to send her money back. Let me tell you what saved Overstock.com with me. The level of service and the quick response I got from their customer service. I got an almost immediate response from Overstock Social Media Customer Care team. Yeah you read right. Overstock.com gets it. They get the internet is ALIVE and that it breathes just like we do. It exists and we make it real with each keyword that we text, type, speak, and link to. They get that. I appreciate that they get it. Since Overstock.com gets it and got it and has people ON it I was able to be touched. Let me explain that. The product sucked no doubt about it. The service didn't. The way I was communicated with was fast, caring and above all made easy for me. After my last call with Joseph in customer care which I didn't have to call THEM he called ME, he explained to me that there were no more in stock of the Memorex Mp3 players but that he could offer me a comparable product if not better. He asked me to go online if I were near a computer and look at the offer to help me help my daughter. This is what he suggested we try out for our trouble.
Black IQ Sound IQ-4600 4GB MP3/MP4 Player with FM Capabilities
I told Joseph I was not planning on spending any more than what she had on a music player (since she did this without Mamma from the jump). He immediately assured me that we could work it out where for my trouble I would not be charged any more and that he would just have to talk this over quickly with someone else. He placed me on hold and then came back to tell me that he would have it sent out to me to have for her before the holiday! I almost fell out of my chair in my office. What!? You mean I matter so much to you (Overstock.com) that you are willing to give me a product that is obviously NOT in the range of what Imani ordered if that means that I will be happy? At this point I wanted to climb through the phone and hug Joseph, and I wanted to climb on Twitter and smooch the Social Media Customer Care guy James I think. No no serious. See most companies nowadays think they don't have to do things like this. They know who they are. They believe they are doing us a favor and that they have the right to not stand by their product or service in anyway at all. So no matter that the product they sold me didn't work nor did the replacement, the SERVICE is what I can say keeps me wanting to go to Overstock.com and offer them my hard earned cash again, you know give them another chance. Ok ok ok enough already. I am going to have get off my soap box and get back to work. Of course we will be keeping you posted because I have to send the two players that didn't work back and Overstock.com sent me the postage for that! The O definitely gets my vote. Have I sold you yet to check em out? If you do that's great just know that there are real people over there and no I am NOT being being paid for this post. I just think people should know Overstock.com is off the chain when it comes to service and customer care. Keep you posted on the new player coming.
This is a Sponsored Post written by me on behalf of Ramblers Way. All opinions are 100% mine.
It's that time of year again. You know that time when it starts to get so cold that you want to do nothing but be snuggled deep under a goose down comforter with a bowl of your favorite cereal, watching your favorite cartoons. Yeah it is that time while you look outside watching the snow fall around your window. I remember all too well this time of year and especially the amount of clothes I had to wear back then living in Wisconsin. My mother would provide us with lovely wool sweaters and hats and scarves and I would immediately break out into hives scratching my skin as it was touched by this fabric. I vowed the only way I would wear wool again was if it was nice enough to wear and if it were comfortable for my delicate, brown skin that would break out with the use of perfumed soaps. Looks like there is a company that was thinking all about me and they are called Ramblers Way. Found out they are associated with Tom's of Maine which I don't know about you but when I hear that name I only think of quality and products built to last after years of wear. What I do know is that this company is animal and eco-friendly and that's something I am starting to find more and more important to me. After a first glance to the site I was impressed because I felt like I was outside enjoying the wonderful season with the people loving their wool clothes. Now get this I didn't know you could wear wool underwear! Wow! Not only that but I didn't know they had such nice looking wool clothes to choose from. So in my mind I started thinking what I would be able to get if I were to shop at Ramblers Way with $500 dollars to spend here? The first one was a women's next to skin scoop neck top. I love the cool look of this worsted Rambouillet wool top looks like it is just screaming to be worn with a casual suit to the office or under a sweat suit or even to bed. What I cannot believe is that this is wool. This looks like it wants to be worn by me and it won't cause me to itch! I see that it's going for $75 but hey I have $500 so I can splurge a bit.
Looks like I have $425 to go to find some other things that will be just as comfortable for me. Undies hey who doesn't need an extra pair of undies well for me I think I will go with about four pair of these right here. Now according to the information about these wool sweeties right here they repel odor and won't need to be washed for several days at a time. Well I don't know about that one since I don't live on frontier, I will change the undies daily or twice daily. How bout that? I will just take your word that they repel odor. Mama's not taking any chances on that one. So ok I have four pair of undies at only $47 a pair not bad for wool under things huh?
Ok not bad still have about $237 to go on my little spree wow I wish this was real cause I'm looking at the wool and thinking hey it might not be that bad after all especially if you can wear them next to you person as undies right? Right!
Long Janes! I knew it was something I had to have with this weather changing the way that it is! High rise long janes to wear unbunched under jeans and skirts as I weather the chill. These I found were only $85 so I decided that two pair for me would be sufficient to start with but I would just have to wash them out daily and let them dry. Worsted wool almost puts me in the mind of cotton. Looks comfortable enough to just wear fresh out of a nice bath or shower forget wearing out in the cold with jeans on! This is lounge wear at its best don't you think?
Alright so now I have about $65 left in my little shopping spree should I spend the rest on me or someone else? Nah I thinking Mamma needs to be pampered just a bit more. Oooohmmmmmmm Oohmmmmmm. Ah yes I can picture me now in this. This camisole sells for around $60 and is right in my budget at the end to add to my cart before check out. I see here that it hold sweat and is a nice piece to wear under your clothes without looking bunched up or you feeling itchy and uncomfortable at all. I like the way this is turning out. Ramblers Way has found a way to make wool beautiful, comfortable and wearable without compromising on the quality of what wool has stood for years and years.
I had the idea that wool could not be fashionable well I was wrong now I know better about that. I like the site easy to maneuver and fun to look at people enjoying wearing that worsted wool. Looks like I will know from now on to shop at Rambler's Way for the best in wool clothing options from an industry leader in eco-friendly and animal friendly products. Why don't you do the same and shop at Ramblers Way? Try them out for yourself.
Normally I don't just do random posts on businesses unless they blow me out of the water in service, price, and more service, and compassion then more service. With the internet becoming more and more a place to shop you don't expect a company to stop what they are doing to make a difference in one of their customer's lives especially when they have millions that shop with them on a regular basis. Let me tell you about this. Imani my fifteen year old has a little virtual assistant job she does for one of my clients at the office to make her own money. She is paid via paypal and literally shops for all of her clothes, shoes and other items online the minute she gets paid. Several times she has been gifted an Ipod which she proceeded to lose so she decided this time she would buy her own mp3 player which was right around the time that I lost my OWN Ipod. She went to Overstock.com and ordered a Memorex mp3 player which retails at Walmart for like sixty dollars for only seventeen and some change. It arrived in record time and she was in bliss for like two days working and playing, downloading music and enjoying it. It abruptly stopped and she came in my office looking sad. I hate the look. I mean she knows I'm not going to NOT do anything but she insisted "Ma it's only seventeen dollars I will just wait and get another one." Within that time I found my Ipod and was giddy with excitement about only to be sad about Imani not having her player to enjoy her songs she bought to listen to on her little Memorex player. I was so upset about my daughter's sadness I tweeted about it. Yes I did and guess what? Got a response from Overstock.com's customer service department yesterday! Mind you I was not looking for any response at all really but from my Facebook friends on either buying her a new one for Christmas or to never let her buy anything online again. (My twitter account is connected to my Facebook account ok?) I got it bad I know. I had no idea that Overstock.com even HAD people checking Twitter.com like that but apparently I know different now. James from Social Media Customer Service promptly sent me a message on Twitter to contact him via email. Which I did. Five minutes later he emails me and tells me he sent my case to Joseph who promptly CALLS my cell phone and tells me they are mailing Imani another one and it should be here within 2-5 business days AND he sent me a UPS shipping label to send the bad mp3 player BACK. That took all of what 20 minutes of my day and all it took was a freaking TWEET! I am beside myself with happiness over the unexpected response to my tweet for advice and instead got a live human being from Overstock.com instead. I matter so much to them they stopped long enough to respond to my plea for help and resolved the issue in less than 20 minutes. Talk about having faith in a company! I wanted to make sure that everyone out there knows that I had a great experience with the company, the customer service and compassion for me wanting to help my daughter was impeccable and yes I would use them again. Matter of fact, Mamma things she will do it today! I am THAT impressed. I have never had such a fast response from any other online company in my life and in today's market that is SO important that customers know that there are LIVE people behind the pretty pictures in that window on our desk called computers. Overstock.com, James, Joseph, you represented them well today THANK YOU ONCE AGAIN......outstanding service and response. Now try them for your selves. (NO this is solely my opinion I am not being paid for this endorsement)
Til Next Time,
PS I will post pics the minute the new player gets here!
So Imani made Lili cry because she wants to scratch the spot on her forehead. Imani is about to lose her mind rushing to wash her hands every ten minutes no matter where we are. She wants to stop and wash her hands and feel better. She is wiping up everything. I look at her and see my child in about twenty years as an obsessive compulsive woman who cries if she sees an ounce of dirt. I was so stressed out about her behavior that I had to stop her and let her know that she had more outbreaks as a kid than anyone. I was not going to wake up as an old woman taking care of her crazy daughter because she doesn't like the first sign of dirt or slimy or anything that would make you go ugh. Now mind you this is the kid that wants to go to medical school now. How in the world is she going to do that when she knows damned well she would be in the middle of surgery and would have to wash her hands? Oh Lord I hope she is talking about psychiatry.
Ok so you know Thanksgiving is over but could someone tell my six year old? Lili has been home all week with a wretched ringworm smack dab in the middle of her forehead all week. I am no sure what it is but I have always had the monster around from Timeka who is now in college to even KJ who has had a bout once since he has come into the world. I finally gave up and realized that only time was the best remedy for the silly little buggers. But lets get one thing straight. Having ringworm does not mean you are filthy, dirty, nasty pigs. So I went online I needed to know for myself what it was so I could get this girl back in school without having to reach with another doggone copay to see the doctor who will take my money and tell me something that I already see. "She has ringworm".
Ringworm is highly communicable and can spread in several ways. It can be passed from person to person via direct, skin-to-skin contact with an infected person. Ringworm can also be passed to people by infected animals including dogs, cats, rabbits, goats, and horses. The fungi can also be spread by contact with object or surfaces that were touched by an infected person or animal or, in rare cases, by contact with infected soil. If one part of your body is infected with the fungus that causes ringworm, it may spread from there to other body parts.
So now I have to worry about her getting it in her locks, her other body parts and the like. Motherhood has its days that is for sure. I never knew how contrary my child was until this week. I'm going to get through this hell I have no choice if I don't take care of her with the help of my fifteen year old when I am working then who will. In the meantime who in the world is sending their kid to school with ringworm so mine can get it? Hmmmmm just curious.
